Uber Adds 911 Panic Button To App

June 3, 2018

Back in April of this year, ride-sharing app giant Uber announced that they would add a 911 button to their app that would allow Uber passengers to call 911 via the emergency button. This welcomed move was in an effort for Uber to boost their terrible safety reputation.

Uber officially launched the new 911 in-app feature that will be live to riders across the US. For now, the company is testing the feature that allows automatic sharing of location with 911 dispatchers in several areas, these include Denver, Colorado; Charleston, South Carolina; Nashville, Tennessee; Chattanooga, Tennessee; and Naples, Florida.

The ride-share company introduced a brand new safety center menu where you can find the emergency button. The safety center menu has information regarding the driver screening processes, community guidelines and insurance protections.

The world's leading ride-sharing company is about safety for their riders, drivers and pedestrians, said Uber CEO Dara Khosrwshahi. That is why they came up with the latest safety features that they added to their app. The emergency button can be accessed easily from the app's home screen. From there users can tap the safety button to call for emergency help. Once connected to the line, the emergency responder can see your location as the ride-share app makes it visible.

When you click on the safety icon, you can also share your trip plans with trusted contacts including family members or friends that they can see your trip details during every ride.

The ultimate goal is to have the app up and running all over the country and Uber is in discussion with other cities. As Uber was developing the new feature, they realized that there was a problem when it comes to identifying the location of the caller. This new feature makes it fast for the responders to know the callers location. According to Uber’s director of product managemen Sachin Kansal, the safety button is where he wants the least engagement. In other words, he doesn't want their customers to always use the safety button. But in case of an emergency, they will have the convenience of tapping the button for instant help. He added that riders will have peace of mind while travelling.

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Joseph Giannotti

About the Author

Joseph Giannotti

Joseph has been a ride share driver for over a year. He enjoys meeting new people and having interesting conversations. Before moving to Delaware in 2006, he lived in Hawaii for 12 years on the island of Kauai. His goal is to bring the "aloha spirit" to his passengers and give them better service than they expect. In addition to driving, he is employed full time in the customer service industry for a major manufacturing company in Delaware.

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